How Zyntrivex collects, uses, and protects personal data in accordance with Chilean law.
Zyntrivex (hereinafter "the Company," "we," or "us") is the data controller responsible for the personal data collected through the website zyntrivex.com. Our registered address is Francisco Noguera 200, Santiago, Chile. You may contact us regarding data protection matters at info@zyntrivex.com or by telephone at +56 2 2368 0008.
This Privacy Policy is governed by Law No. 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada), which constitutes the primary data protection legislation in Chile. We process personal data in accordance with the principles established by that law, including lawfulness, purpose limitation, data minimization, accuracy, and security. Where we interact with individuals located in other jurisdictions, we apply equivalent standards of protection.
We collect personal data through the following means. When you use the contact form on our website, we collect your name, email address, and the content of the message you submit. When you contact us directly by email or telephone, we collect the information you provide in that communication. When you visit our website, we collect technical data through cookies and similar technologies, including your IP address, browser type, operating system, pages visited, and session duration. The specific categories of cookies we use are described in our Cookie Policy.
We process personal data for the following purposes. First, to respond to inquiries submitted through our contact form or by direct communication, which is based on your consent and on our legitimate interest in providing information about our services. Second, to assess the scope and requirements of translation projects you describe to us, which is necessary for the performance of a potential contract. Third, to analyze website usage through analytics cookies, which is based on your consent as managed through our cookie consent tool. Fourth, to comply with applicable legal obligations, including record-keeping requirements under Chilean law.
We retain personal data for as long as necessary to fulfill the purposes for which it was collected. Inquiry data submitted through our contact form is retained for a period of two years from the date of submission, unless a service relationship develops from the inquiry, in which case data is retained for the duration of that relationship and for a further period of five years after its conclusion. Technical website data collected through analytics cookies is retained for the period specified in our Cookie Policy. You may request deletion of your personal data at any time, subject to our legal obligations to retain certain records.
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share personal data with the following categories of recipients: service providers who assist us in operating our website and managing our business, such as hosting providers and analytics services, who process data on our behalf under contractual obligations of confidentiality; and public authorities or regulatory bodies when we are required to disclose information by applicable law. All third-party service providers are required to process personal data only for the purposes specified by us and in accordance with applicable data protection law.
Some of our service providers may be located outside Chile. Where personal data is transferred to recipients in countries that do not provide an equivalent level of data protection under Chilean law, we implement appropriate safeguards, including contractual clauses that require the recipient to protect the data to the same standard required in Chile.
We implement technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission via HTTPS, access controls limiting data access to authorized personnel, and regular review of our security practices. No method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security of data transmitted to or stored on our systems.
Under Law No. 19.628, you have the right to access the personal data we hold about you, to request correction of inaccurate data, and to request deletion of your data where we no longer have a legal basis for retaining it. To exercise any of these rights, please contact us at info@zyntrivex.com with sufficient information to identify yourself and specify the right you wish to exercise. We will respond to your request within the timeframe required by applicable law. You also have the right to file a complaint with the relevant Chilean authority if you believe your rights under applicable data protection law have been violated.
Our website uses cookies and similar tracking technologies. Detailed information about the cookies we use, their purposes, and how you can manage your preferences is set out in our Cookie Policy, which is available at zyntrivex.com/en/cookies/.
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically. Continued use of our website after any changes constitutes your acknowledgment of the updated Policy.
If you have questions or concerns about this Privacy Policy or about how we handle your personal data, please contact us at info@zyntrivex.com or by post at Francisco Noguera 200, Santiago, Chile.